FAQ’s

1.  Do I have to send you my medal and picture?

No. Our frames are built to allow easy addition of you medal and pictures. We will insert the plaque into the frame for you, but leave openings for the other items.

You can, for an extra $15 you can send your items to us and we will professionally set them in place and the frame will be closed on the back and papered.

2.  Do you have a retail location?

No. A retail storefront is the major driver of high custom framing prices.
Instead, we provide shipping services from our framing shop, allowing us to keep prices down. You are always welcome to come by our workshop.

3.  When will I get my frame?

Please allow about two weeks for delivery. If you need it done quickly (ie: a gift or special event), we’ll try our best to accommodate you. Just ask!

4.  Can I cancel my order?

There is a $15 administration fee for cancelled orders within 24 hrs.

5.  Can I pick up my order?

Yes you can pick up your order at our workshop.  Visit our contact us page for the location.

6.  What are your shipping rates?

Pickup:                Free
Canada:               $29.00
United States:      $39.00
(Continental United States.  Not incl. Alaska, Puerto Rico & Hawaii)

*Rates include secure packaging

7.  Where do you ship to?

We ship to Canada and the Continental United States.  We DO NOT Ship to Alaska, Puerto Rico & Hawaii)

8.  Will my package get broken during shipping?

No, we use a courier that specializes in fragile packages.

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